YAKIMA IS THE WORLD'S LEADING BRAND OF CAR RACKS
Including roof racks, bike racks, hitch racks, and many more for all of life's adventures.
Customer service is a top priority at Yakima, and has been for over 40 years. We believe that success is not just satisfying the customer. Rather, it’s leaving the customer with a great experience they will remember and want to tell their friends about. When you’re on a road trip, Yakima is there to make it easy.
GOT A SPECIFIC QUESTION?
Our Consumer Service Team is currently available by phone at 888-925-4621 from 7am-4pm Pacific Time Monday-Friday. You can reach our Consumer Service Team online on our website, or by sending us a email at firstname.lastname@example.org. You can also search our knowledge base or submit your question to us on our website.
Register your Yakima products below to activate your Limited Lifetime Warranty.
Doing so will ensure your purchase information is stored in our database and easy to find should you have a warranty issue. Additionally, in the rare event, we discover an issue with your product, we can quickly contact you with a resolution. You could register up to five products at one time.
You warrant that this product will be used solely for personal, family and householder purposes and that it will not be used for business or commercial purposes.
At this time we can only service and support warranty registrations with a U.S. address. If you are outside of the U.S. please register below and contact your local distributor for any warranty related support.
YAKIMA LIMITED WARRANTY
This limited warranty covers Yakima-brand products and rack components manufactured by Yakima Products, Inc. (“Yakima”) for the benefit of the original retail purchaser (“original purchaser”) for the time periods specified below.
This warranty terminates when the original purchaser sells or otherwise transfers the product to any other person.
Subject to Yakima’s inspection of the product, Yakima will remedy defects in materials and/or workmanship by repairing or replacing, at Yakima’s option, the defective product without charge for parts or labor, subject to the limitations and exclusions described in this warranty. Yakima may elect, at its option, not to repair or replace a defective product, in which case Yakima will issue to the original purchaser, at Yakima’s option, either a refund equal to the purchase price paid for the product, or a credit to be used toward the purchase of new Yakima products or rack components.
This warranty does not cover problems caused by normal wear and tear (including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, or natural breakdown of colors and materials over extended time and use), commercial use, accidents, unlawful vehicle operation, or modifications or repairs not performed or authorized by Yakima. In addition, this warranty does not cover problems resulting from conditions beyond Yakima’s control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Yakima’s written instructions or guidelines included with the product or made available to the original purchaser.
This Yakima warranty does not cover any damage to non-Yakima products transported using Yakima products or used in conjunction with Yakima products.
If a product is believed to be defective, the original purchaser should contact the Yakima dealer from whom it purchased the product, who will give the original purchaser instructions on how to proceed. If the original purchaser is unable to contact the Yakima dealer or the dealer is not able to remedy the defect, the original purchaser should contact Yakima by e-mail at: email@example.com, or phone 888.925.4621 for instructions.
Upon contacting Yakima directly, a Yakima technician will provide the original purchaser with appropriate instructions for returning the product to Yakima. The original purchaser will be responsible for the cost of mailing the product to Yakima. In order to receive any remedy under this warranty (either from a Yakima dealer or from Yakima directly), proof of purchase in the form of an original purchase invoice or receipt is strictly required. This limited warranty applies to all products sold at retail on or after January 2018.