Our first chance to spread happiness comes the moment we first meet and it continues long after.
From our Live Chat & Support staffed by real people who know how to help, to the care we take in packing and shipping your order, we make your happiness our #1 priority.
Whether you're a potential customer or already part of the Trek Light family, we put our heart and soul into creating happiness for you every step of the way.
EVERY PURCHASE PLANTS TREE
If you look on our product pages you'll notice that we do something incredible - we work with Trees For The Future to plant a tree every time you make a purchase. Even better, for every hammock purchased, we plant two trees in your honor around the globe.
Besides giving us a place to hang our hammocks, the role trees play in protecting our planet reads like the description of every major environmental campaign combined: they generate clean air and oxygen, recycle water, reduce pollution, provide nutrients, medicine and food to both animals and humans, regulate temperature, and of course provide a habitat to countless species of animals that our world would not be the same without.
Our partnership with Trees For The Future takes the act of planting trees one very important step further - together we're using tree planting for social good as well.
By helping small farmers and villages around the world with fruit & vegetable trees, shade trees, sources of livestock feed, and much more, together we're able to bring about not only environmental change but a huge amount of social good and happiness as well.
What's better than that?
Together we've planted tens of thousands of trees across the U.S. and around the world since we began and we're just getting started.
If you've made a purchase from our shop or have ever recommended us to your friends, take a look around you the next time you take a walk in the woods - you're part of something truly amazing.
30 DAY EASY RETURN POLICY
If for any reason you're not happy with anything you ordered from us, just send it back to us within 30 days by following the instructions below.
The product must be in unused or 'like-new' condition - you're welcome to try a product to make sure you like it, but we cannot accept returns that are abused, stained, washed/laundered, or otherwise damaged (unless the damage is the result of a manufacturer's defect, in which case it is covered under our Lifetime Warranty).
THE TREK LIGHT HAPPINESS GUARANTEE
As you've likely seen on our website, we stand behind our products with what we call our Happiness Guarantee. So, what does that mean exactly?
In a nutshell: We want you to be happy with what you buy from us, and if you aren't - you've got our promise that we'll always do whatever we can to bring you happiness.
Within reason, right? Maybe you're sad because everything in our store doesn't cost $1, or you wish our 30-day return window was actually 3 years - well, we need to have some policies and rules so we can survive as a small business.
But, we're here for you, and will always do what we can to help - maybe it's a discount on your next order, store credit for a future purchase, or just going out our way to make sure that the next item you buy from us is exactly what you want.
Feel Good. Do Good. Pass It on.