August 14, 2019 Shipping Policy Change Announcement
To our Valued Dealers and Customers,
We have been very fortunate to be able to grow our business and have been able to keep our prices the same as when we first introduced our product lines around 5 years ago. We have absorbed numerous price increases in just about every single category, from aluminum costs to nuts and bolts.
We have also been able to negotiate better pricing on shipping costs as well. But our biggest hurdle has always been shipping costs. We have reviewed our product line and our costs and have decided to increase the prices on our products to cover most of the shipping costs and in turn, you the customer, now have a flat price that includes shipping to your local dealer within the lower 48 states.
Our flat rate pricing also applies to residential drop shipping for standard plate systems such as those for 4Runners, Tacomas, and Jeeps that fit in regular ground parcel boxes.
Our flat rate pricing also applies to oversized plates and standard sized Modules shipping to a commercial address that has a loading dock or a forklift available for unloading. Lift gate service at a commercial destination is not provided without prior approval due to the costs associated. Those costs will be passed onto the end purchaser prior to scheduling the shipment (or in the event of a charge-back by the LTL Fright Carrier).
LTL Truck Freight is required to ship Goose Gear oversized Plate Systems, CampKitchen, IceBox, or Drawer Modules. LTL Truck Freight shipping to a residential address is not included in our "flat price including shipping" policy. LTL Truck Freight to a residence will incur a $50.00 per module and/or plate item to cover the additional residential freight expenses.
The flat rate pricing does not apply to camper interior components such as modules, plates, seating and the likes for camper systems such as Alu-Cab, AT Overland, GFC, Vagabond and Fifty Ten. These items are quoted on a case by case basis as they require additional crating services and truck freight, loading docks and/or forklift service.
All shipments outside of the lower 48 US States will still require custom shipping quotes.
We believe that this policy for residential drop-shipments will allow our team to continue to affordably offer the highest caliber of products that our customers have come to enjoy from Goose Gear. We hold our relationships with dealers and customers in the highest regard, and we are committed to providing the best possible service.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom built items such as Goose Gear Plate Systems and Goose Gear Modules. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 17631 Metzler Lane, Huntington Beach, California US 92647.
To return your product, you should mail your product to: 17631 Metzler Lane, Huntington Beach, CA 92647
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.